Privacy Policy mt33

Information We Collect

When you register and use mt33's services, we collect several categories of personal information to enable us to provide a safe gaming experience and meet our international licensing obligations.

Account Registration Information:

• Full name as per identity card (MyKad) or passport
• Date of birth — to confirm the user is 21 years of age or older
• Active email address and mobile phone number
• Username and password chosen during registration
• Residential address or mailing address

Financial and Transaction Information:

• Details of the payment method used — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto wallet information
• History of deposits and withdrawals made through your account
• Transaction records for audit and legal compliance purposes

Technical and Usage Information:

• IP address, device type and web browser used
• Usage patterns, game preferences and login session records
• General geolocation data (not precise location) for location verification purposes

How We Use Your Information

The personal information collected is used for the following legitimate and necessary purposes:

• Verifying user identity and ensuring compliance with the 21+ age requirement under licensing obligations
• Processing deposit and withdrawal transactions securely through the chosen payment method
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending account-related communications such as transaction confirmations, security notices and policy updates
• Detecting and preventing fraud, money laundering or misuse of the platform
• Complying with legal requirements and obligations set by international licensing authorities
• Improving our services, user interface and overall gaming experience
• Managing VIP programmes and incentives for eligible users

Disclosure to Third Parties

In certain circumstances, mt33 may need to share user information with specific parties. We only do so when:

• Payment Service Providers: Required information is shared with trusted payment processors to enable transactions to be completed securely.
• Legal Requirements: If we are required by law, court order, or a regulatory body to disclose information, we will comply in full.
• Crime Prevention: In cases involving suspected fraud, money laundering, or illegal activity, we may share information with the relevant authorities.
• Technology Providers: Our technical partners who help operate the platform infrastructure are bound by strict confidentiality agreements.

All third parties that receive mt33 user data are subject to legally binding data protection agreements. We do not permit them to use that data for any purpose other than what has been specified.

Data Security and Protection Measures

We implement multiple layers of security to ensure your personal data remains protected at all times:

• Industry-standard SSL/TLS encryption for all data transfers between your device and our servers
• Password storage using a one-way hashing method — our own team cannot view your password
• Two-factor authentication (2FA) available for additional account protection
• Continuous system monitoring to detect unusual activity or unauthorised access attempts
• Strict internal access controls — only authorised staff may access sensitive user data
• Regular security reviews and penetration testing by independent experts

While we take all reasonable measures, no system can be guaranteed 100% secure. You are also responsible for keeping your own password and account login details confidential. If you suspect your account has been accessed without authorisation, contact our customer support immediately.

Your Rights as a User

As an mt33 user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Correction: If any of your information is inaccurate or outdated, you have the right to update it through your account settings or by contacting us.
• Right of Erasure: You may request deletion of your account and personal data, subject to applicable legal retention obligations.
• Right to Object: You may object to any data processing that is not related to the core operational needs of the platform.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.

To exercise any of the above rights, contact our support team via 24/7 live chat or send a written request to our email. We will process your request within a reasonable timeframe.

Cookies and Tracking Technologies

The mt33 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core website functions such as login session verification and security. They cannot be disabled without affecting use of the platform.
• Performance Cookies: Collect anonymous information about how users interact with the website to help us improve our services.
• Functional Cookies: Stores your preferences such as language settings and display preferences so you do not have to set them again each time.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality or your experience using our platform.

Data Retention and Deletion

mt33 stores users' personal data for as long as necessary to fulfil the purposes stated in this policy. The retention period depends on the type of data:

• Active account data is retained for as long as the account remains active and for three years after account closure
• Financial transaction records are retained for the period required by applicable anti-money laundering laws
• Customer support communication logs are retained for two years for dispute resolution purposes
• Technical data and system logs are retained for a shorter period for security purposes

After the retention period ends, data will be securely disposed of or anonymised in accordance with our internal procedures. Anonymised data — which cannot be used to identify an individual — may be retained for long-term analytics purposes.

Privacy Policy Amendments

mt33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or technological developments. Any material amendments will be communicated to registered users through the following channels:

• In-account notification upon next login
• Email notification to the registered address
• A notice banner at the top of the website for a period of no less than 14 days

The effective date of the latest version of this policy is stated at the top of this page. Continued use of the mt33 platform after an amendment takes effect constitutes your acceptance of the updated policy. If you do not agree with any amendment, you have the right to close your account before the amendment's effective date.

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, our data protection team is ready to assist. You can reach us through:

• 24/7 live chat available directly on the mt33 platform — real-time responses in Malay and English
• Written email sent to [email protected] — state "Privacy Inquiry" in the subject line

Our team will acknowledge receipt of your inquiry and provide a substantive response within a reasonable timeframe. For complaints relating to serious data breaches, we have an incident management procedure that ensures remedial action is taken promptly.